Refund Policy
Last Updated: June 15, 2026
At HosterBolt, we strive to provide the highest level of enterprise-grade hosting services. We understand that occasionally, our services may not perfectly align with your specific requirements. This Refund Policy outlines the conditions under which you may be eligible for a refund.
1. The 30-Day Money-Back Guarantee
We offer a comprehensive 30-day money-back guarantee for all new Starter, WordPress, and eCommerce hosting accounts. If you are not completely satisfied with our performance or services within the first 30 days of your initial purchase, you may cancel your account and request a full refund of the hosting fees.
- Applies only to new customer signups.
- Does not apply to service renewals or plan upgrades.
- Only the base hosting fees are refundable.
2. Non-Refundable Items
Due to the nature of certain services and third-party costs incurred immediately upon provisioning, the following items are strictly non-refundable under any circumstances:
Domain Registrations
New registrations, domain renewals, and domain transfers.
Dedicated IPs
Assigned IPv4 and IPv6 addresses dedicated to your account.
Software Licenses
Third-party licenses including cPanel, LiteSpeed, and CloudLinux.
Professional Services
Custom managed support tasks or complex manual migrations.
3. Refund Processing
Once a refund request is approved, it will be processed immediately by our billing team. However, the time it takes for the funds to reflect in your account depends heavily on your payment method and financial institution.
| Payment Method | Estimated Timeline |
|---|---|
| Credit / Debit Cards | 5-10 Business Days |
| EasyPaisa / JazzCash | 3-5 Business Days |
| Bank Transfer | 5-7 Business Days |
4. How to Request a Refund
To initiate a refund under our 30-Day Money-Back Guarantee, you must formally cancel your hosting service through our secure portal. Submitting a cancellation request via email without using the portal is not sufficient.
Ready to submit a request?
Log in to your dashboard, navigate to your active services, select "Request Cancellation," and open a billing ticket to finalize the refund.
Go to Client Area